How to contact the Bukopin call center and report consumer complaints
As a customer, of course, if there is an inconsistency, the first step is to contact the Bukopin call center. In addition to consumer calls, there are several other ways to contact a bank. This way, customers can quickly resolve their complaints.
Cases such as lost ATM cards until a cash transfer fails can be easily solved without having to go to a branch. This can be achieved thanks to the customer service of Bukopin Bank, which always accompanies you. So you don’t have to worry if there are problems in the banking administration.
Consumers have the right to report their complaints to the manager or branch without hesitation. Even the Bukopin call center is open 24 hours nonstop to accommodate all kinds of customer complaints. So when a problem occurs even at midnight, you can still report it.
In the next discussion, it will be explained in detail how you, as a customer, can establish contact with the bank. There are three easiest ways: through phone calls, calls from mobile phones, and through email. These three methods must be known as the customer of the Bukopin bank.
How to contact the Bukopin call center using the phone
This is one of the most commonly used methods by customers to contact the bank in case something happens. Just call the number 14 005, and then you will immediately get in touch with customer service from Bukopin Bank. Customers can use this service for free.
Unlike other banks, which are still deducted from credit or operator fees, Bukopin officially makes this service free. So don’t be afraid to spend a lot of money to create a Bukopin call center when you need it. This is what clients do not know all the time.
In fact, most banks still charge telecommunication fees from consumers. So it is very natural that most of you do not know that the cost of this phone is borne by the bank. In addition to being free, customers can also make this call anytime, anywhere.
The consumer call service from Bukopin is open 24 hours and 7 working days. Even if you are out as a customer, you can still report complaints that occur in your bank account. So that the problems that arise can be solved immediately without having to wait for the arrival at the branch or center.
During working hours, call delays may occur due to queues. This is normal that at certain moments happens, you just need to wait thirty minutes, and then try to make another call. Such cases rarely happen, but there is nothing wrong with knowing the solution.
Contacting the Bukopin call center using a mobile network
Bank customers are not obliged to contact themselves using a phone number if they do not have a device. Your current mobile phone can also be used for direct calls. The dialed number is also not much different from ordinary calls, so it is very easy to remember it.
Simply call +62 14 005 to make calls using your mobile network. Although some telecom operators may already integrate with conventional numbers, you can save these mobile numbers when it is not possible to make regular calls.
It is not very different from the conventional Bukopin call center, the use of the mobile network is still free. So don’t worry that your credit will burn when you call the bank. The server of this mobile phone is really different from the conventional one, so it has several advantages.
If you contact through this mobile nomor, the potential for waiting in lineand calling will be less. So, when there is an emergency, it is recommended to use the number to immediately establish contact with the bank. In emergencies such as lost ATM cards, this method is strongly recommended for customers.
The sooner you report a problem that has arisen, the faster the bank will resolve it. Emergency events such as a lost ATM card, an unsuccessful bank transfer, or incorrect name entry can be filled in briefly. Also, the use of this method has the potential to cause you not to have to come to the branch.
How to report complaints from bank customers using email
The development of technology has made the use of email more and more widespread. Therefore, Bukopin also provides customer service using email if a call is not possible. By making a report using email, the problem can be sent in detail.
Complaints filed via email usually concern the issue of m banking applications or digital transfers. This allows customers to directly submit screenshots as evidence of process failure. It is also easier for banks to confirm errors in the process.
Even when using this email, it is possible to solve quite complicated problems, such as errors in entering data, without having to come to the branch. An example is the error of entering a name when making a cash transfer , you just need to take a screenshot and include it as proof.
You can even report ATM error events by attaching photos or videos as evidence. This method has proven to be more effective than making calls from the Bukopin call center, which are limited to voice media only. So wherever a breach occurs, customers can report it immediately.
When it comes to answering, the email method still has drawbacks compared to regular calls. Customers may have to wait a few minutes to receive a response email from the bank. If you are in a hurry, simply combine a regular phone and this email method as a solution.
To contact us by email, customers can use firstname.lastname@example.org address to establish contact. You will receive the first answer from VIOLA, which is a robotic service from this bank. Just attach your complaint and it will automatically connect to the human worker.
Discovering Bukopin’s new breakthrough VIOLA technology
Perhaps there are still few customers who know the VIOLA technology from this Bukonpin bank. Indeed, Viola is the latest breakthrough to increase the speed of customer service. Basic questions can be answered directly without the need to contact human staff.
Viola is a robot that will help bukopin call center problems so as not to accumulate callsto human personnel. Some basic issues, such as checking the status of transfers to confirm identity, can be done using this latest technology.
Customers who use email to send complaints will also be answered with a viola before receiving a response from a human officer. The benefits of this technology certainly speed up contact between customers and banks, so as not to create a bottleneck that would disrupt the customer service system.
To date, viola technology is still being developed to improve customer comfort. Not only on viola emails, it is planned that it will also be used to maximize conventional calls. So, to solve a slight problem, the viola reacts faster.
Customers will certainly be more comfortable with this technology to help smooth out the delivery of bank complaints. Future transaction issues will also use the viola to make mobile banking activities smoother and faster for the convenience of customers.
As a customer, of course, you will be further assisted by the development of this banking technology. Consumer complaints will be received and resolved faster without you having to come to the branch. Bukopin call center services will be maximized and will help meet the needs of consumers.