How to Contact PLN Call Centre : Website1

4 Ways to Contact problem-Based PLN Call Center Number

The existence of a  call center number of  PLN makes it easier for residents  to  contact the state-owned electricity company when they  want to make  a  complaint or inquire about the facilities  it provides.   As the name implies,  this company is state-run so that all electrical power in the country is taken care of by the company.

Given that it  has a great responsibility with regard to electricity, of course  ,  this company  needs to be more active in providing a satisfactory service for loyal customers  . One of them is by providing the easiest  way  for consumers when they want to contact them directly through a call center.

The phone number of the  contactable PLN call centre is  123.   By that number, each consumer can find  information and complain about all  issues  related to their electrical services.   Therefore, to make it  clearer  what are the problems that can be pitted through this number, you should see the explanation here.

Service Description of PLN 123 Toll Free

Almost all Indonesians certainly cannot be separated from the services of    this electricity company. Because everyone needs electricity to keep up with life.  Therefore , in order to give convenience to consumers, a mobile number has been created  that can be used by all.

As stated earlier, the telephone number service  is provided in order to  maintain  the quality and satisfaction of  Indonesian citizens.  With the increasing number of electricity users, this makes  this electricity company better prepared to  improve its quality.

When the quality decreases, many customers work automatically and switch to the use of  solar energy.   Therefore, the presence of PLN call centre  facilities  is expected so that customers feel satisfied with all the services provided.   The  interesting  thing  is that you can use the service for 24 hours.

So   the service is completely  unlimited and free of charge in order to maintain the satisfaction of customers who want to ask  questions or even complain about the lack of facilities from this company.   Through this service, consumers can also  order certain facilities directly.

For example, you need  to replace electrical power, install new and temporary connections, or even have to report only when there is a certain disturbance.    Not only that and, through this connection,  customers can also get to know the electricity bill every month without  having to visit the official office.

Examples of Electrical Disorders ThatCan Be Reported to the PLN Call Center

Because of   course, any problems caused by electricity greatly affect the day-to-day activities of the community,  especially  at  night.   Here is an example of a problem that can be presented is:

  1. Power failure is among the most disturbing types of problems.  This problem of  light  damage  may have occurred because the power source was lost from the central engine.   In order to do this to consumers they have no electrical power and eventually lights outside.
  2. Increasing power is also the most annoying electrical problem because it  can make the voltage increase up to 2 times its original size.   The cause of this problem usually  occurs as a result of a lightning strike so that the voltage is disturbed.
  3. When you experience SAG power problems, you can contact directly the PLN call center because this problem cannot be underestimated.   When this problem occurs when the voltage is high, or even the voltage drops to 80%, then you have to report it.   This interference occurs because you are using electricity beyond its energy.
  4. One of the most  common but rare problems is over and under voltage.   Although it does not cause lights outside, unfortunately this problem can actually cause ongoing problems.   That is, the electronic equipment in the house becomes damaged quickly.
  5. Another electrical problem that can be delivered is the noise of the electric line.   That is, when the electric wave has problems due to many things.   For example, because the electrical installation process   is not suitable, there are radio frequency interferences, and lightning strikes all at once.

How to Contact PLN Call Centre

There are many problems that can be complained about for the PLN service  at once. So you don’t have to worry anymore if you experience electrical problems at home  or elsewhere.   So you can contact the company via online, then various types of problems will be  solved immediately.   Here’s  how to contact the call center:


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  1. To contact the head office, you can call 123. This method has proven to be effective  in helping overcome electricity problems at home before using the  services  of an electrician at an expensive cost. So, simply led the complaint, then the PLN official immediately jumped into the problem scene.   This service can be accessed for 24 hours.
  2. In addition to going through the number 123, you can also use the area code to contact the PLN call center.  The trick is to add the code of the area where you live and followed by the number 123. This method has proven to be faster to  handle  directly than  just pressing the 123 button.
  3. All electrical problems and complaints can also be solved by contacting PLN via an email service.   You can contact them via pln123@pln.co.id or check directly via the official website on pln.co.id.   This is where every problem will be answered quickly.
  4. Another way to contact this company is through its social media directly. So there are many ways to communicate with this company. One of them is via Facebook and twitter. All critical suggestions  can be delivered directly through the @pln_123 or PLN 123.

Advantages of PLN Call Centre Services

Thanks to the call center facilities provided by this state-owned company, it certainly provides many benefits to all customers and employees.  That is why  this service is considered the best solution to solve all  electrical  problems  quickly.   Here are the advantages!

  1. The presence of this latest service makes all the facilities of this company even more centralized. Because by calling phone number 1, all customers  can contact the PLN  central office directly to submit a complaint or when they want to increase its home service facilities.
  2. As the system is centralised, this  makes this PLN call  centre  more integrated with its services.   This means that this company is more modern because  anyone can contact their official contacts   directly non-stop without having to pay credit at once. So there are no class restrictions because everything is served.
  3. Thanks to this latest service, it makes it easier for all customers to meet their needs without having to leave home.   The interesting thing is that the facility can be accessed by anyone without credit. So anyone who wants to ask for help directly doesn’t have to think about the cost of  contacting them because everything is free.

Looking at the     above explanation,   it can be concluded that all current electrical problems   can be overcome more easily and practically.   Only   by phone   and press  the call center PLN 123  free of charge, then  all electrical problems can be solved immediately at any time non-stop.