Tokopedia Call Center , Our Special Attentionto Customers
The Tokopedia call center is deliberately provided for the convenience of customers as both vendors, buyers and service users. As one of the big companies in Indonesia, of course, many important things should be considered in detail. Including paying attention to customers to be more comfortable working together or using our business services.
Tokopedia is considered a great company that has a smooth smooth journey without obstacles as long as it is as big as it is now. In fact, there are many steep avenues for us to go but we are still enthusiastic to realize with dreams. Innovation continues to be carried out in order to improve the best service, extend the type of business and maximise existing opportunities.
Knowing the history of our journey is very interesting and is currently running various types of businesses. Tokopedia call center services are also available that make it easier for customers to submit complaints, problems or find guidance. And there is a live chat service that can be used with its own terms and conditions will be explained below.
The Story of Tokopedia’s Founding Journey To the Great As It Is Now
Our founders are young people who have a great passion for creating bridges between rural and urban communities. High urbanization does a lot of things gathered in the city while in the village it is difficult to access. These items or products become expensive due to shipping restrictions as well as several other causes.
William Tanuwijaya and Leontinus Alpha Edison are the founders of Tokopedia who have life experiences as well as challenges considered similar. Their long journey was not easy because at first their dreams often laughed at him. Dreams that he is considered too high continue to be fought for him until they can make a great company like now.
Concerns for customers are important in order for the availability of special Tokopedia call center services. Considering that customers come from various circles, several cities or regions in Indonesia, creating new challenges. Whatever various obstaclesoccur, it remains to be considered in order to provide comfort and realize dreams of success together.
Tokopedia decided to work with BTS as a brand ambassador because BTS was considered building a positive image. Tokopedia and BTS build a vision that is in line so that the two benefit both in cooperation. Currently, our company has been successful but has never been satisfied to continue innovating.
Berbagai Tip ta ‘Negozju Run oleh Tokopedia
Tokopedia is indeed famous as a big-name company in Indonesia, especially as a market. It turns out that there are still many types of businesses that have been run for convenience and best customer service. The following is a brief explanation of the types of businesses owned by Tokopedia and get more complete information at the Tokopedia call center.
As a Trusted Marketplace, we safely bring sellers along with markets or buyers. You can sell various products easily because the available market is very wide and unlimited. Likewise, it is easier for buyers to find products according to their needs atmore affordable prices and save on shipping costs.
- Financial services
There are many financial services options considered easier, buseverywhere and at all times. We collaborated with trusted partners to make financial services safer in the long term, such as:
- Self onlajn
- Capital loans
- Karta ta’ credit
- New retail
Mitra Tokopedia is used as a bridge that makes it easier between online and offline sales. Customers can take advantage of this service to reach customers more widely using online methods. This service is noticed by the Tokopedia call center as a digital partner while your offline store continues to work as normal.
- Loġistika dan it-twettiq
We use a proven logistics and fulfillment system to make shipping easier and safer because it is integrated. Sellers are given the freedom to store products in our store that are available throughout Indonesia. While the buyer may determine when the parcel will be received in order to make it easier for the delivery system.
Tok opedia Care Services accessible on the Official Website
We provide Tokopedia call center as proof of concern for loyal customers joining us. You can access our official website to geta variety of full information about the type of business being run. Here are some service options available in Tokopedia care complete with guides on how to use them.
- Choose the problem you are experiencing
If you experience problems using Tokopedia, do not worry or panic first. It is best to breathe then find a solution by looking for a solution on the website page. Open the official website then look for a help center or Tokopedia / help later several options figure out what your problem is. Choose a topic as the center of the obstacles you experience including:
- Issues with my account
- Limitations on my order
- Limitations on the payment process
- Limitations of the shipping process
- Refund restrictions
- Limitations on order complaints
- Promotions and many others
- Irrapporta reat
The Tokopedia call center provides a crime report feature if you feel you are experiencing an adverse problem. The problems thought are like grabbing accounts, credit cards as they have been used by others. We even get suspicious messages , especially on behalf of Tokopedia, such as winning prizes or promos even though they’ve never been done before.
You will never hesitate to report it and we will process it as soon as possible for mutual convenience. Don’t also easily believe various promos or gifts the source of which is unclear. It is better to confirm directly to our customer service so that the information obtained is clear and accurate.
Tokopedia Live Chat Servicewith Terms and Conditions
We provide convenience to users by providing Tokopedia call center services through live chat. This service is in high demand because it is very easy to use it with quite a quick response. There are 3 types of live chat that are distinguished according to the terms and conditions to make it easier to find information.
- Live chat ġenerali
Services are distinguished for Gold-level customers with Platinum-level customers as the main requirement. Tier Gold Customer Initial Response with Chatbot, after 3x it can only connect to customer service. Meanwhile, Platinum-level customers immediately appeared live chat box and were automatically connected to customer service.
- Live chat power marketer
This service is only provided to sellers who specifically subscribe to energy traders accessed through the Sellers Centre. This service is provided specifically for complaints about sales only or specifically sellers. The team waits for 2 minutes, if there is no follow-up response then the chat will automatically end.
- Live chat O2O
The live chat service O2O is only provided specifically for Mitra Tokopedia khususnya has been officially registered and has an account. Only customers experiencing special sales and purchase problems for Tokopedia Partners. Each customer must have been registered, you can immediately click live chat and you can connect to customer service.
As a large company in Indonesia, we continue to develop ourselves and our spirit to innovate services. So that any customer who joins us can feel the various conveniences of the service. No wonder Tokopedia call center services are always considered and prioritized for your convenience as our partner.